Innovation-Based Disruption in Personal Lines Insurance will Drive New Business Models

May 31, 2017

Conning—Innovation-Based Disruption in Personal Lines Insurance will Drive New Business Models

--Insurtech attacking all components of insurance value chain


(Hartford, CT) May 31, 2017—Technology-focused investments are pushing business model changes across industries, and insurance is not immune to these pressures, according to a new study by Conning.

“Innovative technologies are targeting different segments of the personal insurance business system,” said Alan Dobbins, a Director, Insurance Research at Conning. “The technologies are rooted in mobile and digital—but include a wide range of categories, with fundamental changes in communication, data availability, and computation. Underlying these changes are several critical enabling technologies, from connectivity to analytics to artificial intelligence.”

The Conning study, “Emerging Business Models in Personal Lines Insurance: Innovation-Based Disruption” examines the changes that are underway in personal lines and the potential impacts on the insurance business model, focusing on product development, client acquisition, risk analysis, and claims. The study identifies a number of near-term possible outcomes and business model changes for the industry.

“Insurtech investments are attacking different links in the personal lines insurance value chain, including product development, client acquisition, underwriting, and claims,” said Steve Webersen, Head of Insurance Research at Conning. “Digital capabilities and the arrival of new competitors carving off pieces of the insurance value chain may well drive a significant restructuring of the industry. For personal lines insurers, the key will be trying to figure out which parts of this evolving system are areas where you provide the most value and how you are going to connect to the customer.”

“Emerging Business Models in Personal Lines Insurance: Innovation-Based Disruption” is available for purchase from Conning by calling (888) 707-1177 or by visiting

Conning ( is a leading global investment management firm with almost $113 billion in global assets under management as of March 31, 2017.*  With a long history of serving the insurance industry, Conning supports institutional investors, including pension plans, with investment solutions and asset management offerings, award-winning risk modeling software, and industry research. Founded in 1912, Conning has offices in Boston, Cologne, Hartford, Hong Kong, London, New York, and Tokyo.

*As of March 31, 2017, represents the combined global assets under management for the affiliated firms under Conning Holdings Limited, and Cathay Securities Investment Trust Co., Ltd. ("SITE"). SITE reports internally into Conning Asia Pacific Limited, but is a separate legal entity under Cathay Financial Holding Co., Ltd. which is the ultimate controlling parent of all Conning entities. [5792174]

Contact:               Michael Warner               
                                Conning, Inc.