2025 AI in Insurance: The C-Suite Verdict - How the Insurance Industry is Adopting AI
AI adoption in insurance is no longer a distant aspiration—it’s a strategic imperative. Insurers that successfully harnessed GenAI’s capabilities are poised to achieve significant efficiency gains, improved customer loyalty through better service, and even new growth opportunities by tailoring products or entering new markets.
In our third annual AI technology survey, Conning asked top insurance executives—from CEOs to CIOs—how they’re integrating artificial intelligence across underwriting, claims, pricing, and beyond. If you’re wondering whether your peers are ahead of the curve—or if you're looking for strategic signals on what to prioritize next—this survey is essential reading.
This year's report goes beyond the buzz to explore which AI technologies are gaining traction, how insurers are adjusting their workforce strategies, and where regulatory developments are shaping implementation. It also unveils how tools like generative AI and large language models are not just reshaping operations, but redefining insurer-customer relationships. The competitive bar is rising - what was once a ‘nice to have’ is quickly becoming standard operating procedure.
Explore how insurance leaders are future-proofing their organizations through AI. The trends are clear, and the stakes are rising.
Dive into the full publication to benchmark your firm’s progress and prepare for what’s next.
1. Executive Summary
2. Third Annual Conning's Survey on AI and Insurance Technology
3. Conning's 2025 AI Survey: Highlights
4. A History of Artificial Intelligence
5. Conning Insights and a View of the Future
6. Key Takeaways from the 2025 AI Survey
7. What Value Chain Components Did We Survey
8. 12-Month Maturation of AI in the Insurance Industry
9. Maturing by Technology: LLMS, ML/PA, and Speech Recognition
10. Generative AI Use Among Respondents
11. 2025 Snapshot: AI Deployment in the Value Chain
12. AI Regulation: Just Started and Gathering Steam
13. Insurance Industry's Committed to Investing in Transformation
14. Changing Skills Needed for the Workforce of the Future
15. Conning's Perspective on the Evolving Skills Landscape
16. AI.. Dealing with the Good and the Bad
17. Survey Demographics
18. Author's Parting Thoughts for Insurance Industry "C" Suite